Fix a mobile sign-in time error

If you can't get past the login screen in the DealMachine mobile app , you see an error like "Unable to verify account access", or the app simply won't let you in , but you can log in fine in a web browser on the same phone, the cause is almost always your phone's date and time being set incorrectly. These steps apply to DealMachine on iPhone and Android.

The app verifies your login against a secure time check, so if your phone's clock is off (wrong time, wrong time zone, or set manually and drifted out of sync), the app can't verify your access. The web version is more forgiving, which is why it still works.

The fix: turn on automatic Date and Time

On iPhone (iOS): open Settings > General > Date & Time and turn ON "Set Automatically."

On Android: open Settings > General management > Date and time and turn ON "Automatic date and time." Android menus vary by phone maker , if you don't see it there, look under Settings > System > Date & time and turn on "Set time automatically" (sometimes called "Use network-provided time").

Then fully close the DealMachine app, reopen it, and log in again.

This setting is on by default, so if you're hitting this error it usually means it was turned off or the clock drifted at some point. Turn it back on, then try signing in again.

Still can't log in?

If enabling automatic Date and Time doesn't fix it, make sure you're on the latest version of the app and try logging in over a stable internet connection without a VPN. Note that reinstalling the app, resetting your password, clearing the app's data or cache, or switching to "Sign in with Google" do not resolve this particular error , the Date and Time setting is the fix. If you're still stuck, reach out to our support team and we'll help.